Debt Collection
Our expertise in debt collections has helped a broad range of clients recover debts owed to them using fair debt collection practices. We have a perfect mix of talent and technology to improve your servicing and strengthen your customer service efforts.
Regardless of the age or stage of your delinquent account, Alpha has the expertise, Tolls, Technology and personnel to connect with right party contacts, Negotiate and collect payments consistently every month.
We specialize in the below product services:
Personal Loans
The process of recovering a personal loan involves different procedures such as:
- Our remedial experts will review the case and devise a roadmap.
- SKIP tracing team traces and locate the debtor, who could be either in the country or abroad.
- Team of negotiators establishes contact with the debtor and negotiates settling their debts amicably by focusing on 'creative problem solving' without compromising the full benefits due to the bank.
- Legal action is a recourse, if necessary.
In the case of a debtor who has left the country, we coordinate with our Overseas Collection Agencies to collect the debt, and liaise with them until the amount is settled.
Our success rate in recovering personal loans on behalf of banks can be attributed to our expertise in negotiation and persuasion, and our specialised communication techniques that go beyond letters and phone calls.
In addition to Personal Loans, our collectors are specialised in handling all other banking debts such as over drafts, home loans, easy loans, and more.
Credit Cards
Our strategy is to collect the outstanding amount with minimum hassle and the lowest costs, while preserving our clients’ goodwill and our own reputation in the collection industry.
When it comes to credit cards, some of the services provided by are:
Soft Buckets Collection:
- Front End Team
- Mid-Range Team
- Hardcore Team
Write Off Collection
- This is conducted by a state-of-the-art call centre where the movement of cases and dropping resolutions are strongly controlled and reported to our clients.
Auto Loans
Our experts are trained to trace and locate missing cars and hand them back to the bank. This service is available throughout the seven emirates. In special cases, our teams not only recover the overdue but also convince the auto loan customer to sell the car.
We are experienced in coordinating the sale of the car at auctions or through other arrangements, and replica watches returning its current value to the bank while tracing the missing customer and collecting the rest of the outstanding loan.
When it comes to Auto Loan Collection, some of the services provided by are:
Soft Buckets Collection:
- Front End Team
- Mid-Range Team
- Hardcore Team
Write Off Collection
- This is conducted by a state-of-the-art call centre where the movement of cases and dropping resolutions are strongly controlled and reported to our clients.