Key Performance Indicator (KPI’S)
Daily Report
Staff wise report
Allocation wise report
status wise report
Hourly productivity
Converssion Ratio
Contactabilty Ratio
Daily Performance Management
Portfolio Analysis Report
Allocation Strategy Report
Staff wise Allocation Report
Process / Action
- Telecom Collections
- Dunning
- Recovery
- Campaign Management
- Credit Management
- Risk Profiling
- Skip Tracing
- Feet on Street (Field Services)
- Payments Control
- Calls / Emails / SMS / Fax
- Customer Meetings
- Inbound / Outbound
- IVR / VPMS
- Dispute Resolution
- Write Offs
- Negotiations
- Exemptions
Quality Level
- Quality Assurance
- Escalations Management
- Process Training
- Product Training
- System Training
- Soft Skill Training
- Knowledge Management
- Knowledge Assessment
- Calibrations
- Visual Tools
- Progressive Learning
- Process Improvements